FAQs


Payment Options:

Bumble & Co. gladly accepts PayPal + all major credit cards.

Payment is due at the time of order and products will not be created or shipped until payment clears. If payment does not clear within 48 hours, we reserve the right to cancel the order. You are free to reorder using an alternate payment method but it is the customers’ responsibility to ensure payment clearance.

We use an independent checkout system that keeps your credit card and payment information secure. Likewise, PayPal is a third-party platform that does the same and you do not need to have an account with PayPal to utilize it. You may use PayPal as a guest and if you have any questions during the checkout process, we are here to help you.

Shipping:

Bumble & Co. adheres to a Monday – Friday business schedule. We do not conduct business on weekends or national (U.S.) holidays but strive to answer all customer questions and inquiries in a timely manner. Our products are handcrafted in small batches and our shipping timelines will vary pending season and ingredient availability.

We ship domestically within the United States using USPS Priority or First Class.

International shipping is pending and when it becomes available, customers will be responsible for all customs and import fees in addition to any shipping charges levied by us. It is illegal for Bumble & Co. to mark a parcel as a gift or to cover these fees for international deliveries and so by purchasing a product from us, the customer acknowledges they are responsible for those additional fees.

We offer a flat rate of $7.99 for shipping orders.

When you select your preferred shipping method, we highly recommend purchasing insurance on all parcels. If you are interested in a custom quote or an alternate postal service, please message us prior to purchase to discuss options. All shipping timelines are estimates, and not guarantees, of delivery times. Factors such as weather, shipping delays, and postal staffing variations may affect your delivery in ways we cannot control though we are always available to answer your questions to the best of our ability. We strive to ship orders within 3-4 business days. Business days include Monday-Friday and exclude weekends and holidays. Due to our products being crafted in small batches, this time may vary. Please feel free to contact us if you have any questions regarding the time line of your order.

Orders Containing Gifts

If this is a gift that you would like us to mail to the recipient, please remember to include their correct mailing address. If you would like to add a personal message on a gift tag with your gift, please contact us, we are happy to do such!

Refunds + Exchanges:

Your satisfaction is very important to us. We evaluate all refund and exchange requests on a case by case basis because we believe in personal attention to customer service needs. If you would like to request a refund or exchange request, you may do so per the following guidelines:

All refunds and exchanges must be requested within seven days of receipt of product.

If a refund or exchange is granted, the customer is responsible for the second round of shipping and this will be reflected either in a store credit or a refund amount of the original purchase less the shipping costs.

Questions or Comments:

We absolutely love hearing from our customers. Direct any questions, comments, or feedback you have to our company email address info@bumbleandcompany.com. We also have a “Contact” section at the top of our website for easy access.

Additional Policies + FAQs:

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All information and material posted here are subject to copyrights owned by Bumble & Co. Any reproduction, retransmission, republication, or other use of all or part of the written or photographic material found on this site is expressly prohibited, unless prior written permission has been granted by Bumble & Co. All other rights reserved.

The names, logos, trademarks, and service marks of Bumble & Co. that appear on this site may not be used in any advertising, publicity, promotion, or in any other manner without prior express written permission of Bumble & Co.

 

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